Customer Services

01638 720123

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Tough Tines

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Phoenix Tine Technology Bed Knives Tough Tines

Tines Shop - Delivery Information

How much will delivery cost?

All of our deliveries will need to be signed for. We strongly recommend that you propose an address where there will always be someone present to sign for the delivery.

   
Weight Next Day Delivery to UK Mainland
1 - 10 Kg £7.43
11 - 20 Kg £10.12
Over 20 Kg Additional £0.27 per Kg over
   
Weight 48 hours Delivery to Northern Ireland, Channel Islands, Highlands, Isles of Scilly
1 - 10 Kg £17.50
Over 10 Kg Additional £0.85 per Kg over
   
Weight Delivery to Overseas
- Please ask for a quote

We try to deliver all goods within seven working days of the order being placed unless you are notified of any delay at the time of making your order. If you have selected 24 Hour Signed for service then you should expect your items in that time. All orders received before 1pm (Monday to Friday - except Public Holidays) will be despatched the same day. Orders sent out Friday will be delivered Monday (except for Public holidays).

If after seven days you have not received your products then please call Customer Services on 01638 720123 Monday to Friday 9am to 5.30pm and please have your order number to hand. Alternatively email customerservice@tines-shop.co.uk . Please ensure you state your order number.

Deliveries outside the UK

If you would like us to arrange for delivery to addresses outside of the UK, please call Customer Services on + 44 (0)1638 720123 and our staff will be pleased to provide you with a quote.

Collection of Orders

By prior arrangement it may be possible to collect your order from our premises. All orders need to be paid for before goods will be released. Please contact our customer service department for details. Call 01638 720123

How will my order be delivered?

Orders will be delivered by our designated courier. Occasionally we may use Royal Mail for small items.

Our Courier cannot deliver to an address if there is no one in to acknowledge receipt of the order. They will not, even by request, leave the parcel at the address or preferred location at the address. After two unsuccessful delivery attempts by our courier Force, a delivery card will be left and the parcel will be taken to the nearest depot for collection or delivery on an alternative day. Please contact them as soon as possible to make the necessary arrangements.

We strongly recommend that you propose an address where there will always be someone present to sign for the delivery.

How do I know my order has been received?

If you submit your order using the web site we will send an e-mail to the e-mail address you have given us to confirm all your order details, including products ordered and total cost. Please check your emails spam box.

Where is my delivery?

We try to deliver all goods within seven working days of the order being placed unless you are notified of any delay at the time of making your order. If you have selected 24 hour Signed for delivery then you should expect your items in that time. All orders received before 1pm (Monday to Friday - except bank Holidays) will be despatched the same day. Overseas delivery times will vary. If after 7 days you have not received your products then please call Customer Services on 01638 720123 Monday to Friday 9am to 5.30pm and please have your order number to hand.

Alternatively, email customerservice@tines-shop.co.uk ensuring you quote your order number.

Lost & missing deliveries

Please wait seven working days before contacting our Customer Services telephone line on 01638 720123 . Please have your order number, contained in the e-mail confirming your order, to hand before calling. The Customer Services line is open 9am to 5.30pm Monday to Friday, excluding bank holidays. Alternatively, email customerservice@tines-shop.co.uk ensuring you quote your order number.

Multiple addresses

Unfortunately we cannot currently deliver to more than one address per order.